MBA in Service Management: Course Details, Eligibility, Admission, Fees, Syllabus, Scope
MBA in Service Management is a 2-year postgraduate degree that focuses on the study of the various services, developing strategies and quality service of products associated with an organization. The course provides sufficient knowledge of accounting, marketing, sales and business principles involved in service management.
Table of Contents
- About MBA in Service Management Course
- MBA in Service Management Eligibility
- MBA in Service Management Admission
- MBA Service Management Entrance Exams
- Top MBA Service Management Colleges with Fees
- Distance MBA in Service Management
- MBA in Service Management Syllabus and Subjects
- MBA in Service Management Course Comparison
- Courses After MBA Service Management
- Career Options After MBA in Service Management
- MBA in Service Management Salary in India
- Skills to Excel in MBA Service Management
MBA in Service Management Course Details
| Degree | Masters |
| Full Form | Master of Business Administration in Service Management |
| Duration | 2 Years |
| Age | 21 years |
| Entrance Exam | CAT, MAT, XAT, etc |
| Minimum Percentage | 50% in graduation |
| Average Fees | ₹50K - 2.5 LPA |
| Similar Options of Study | MBA in Human Resource Management |
| Average Salary | INR 4.5 to 25 lakh |
| Employment Roles | Service Managers, Business Process Managers, etc |
About MBA in Service Management Course
MBA in Service Management is one of the specializations under MBA courses. The subject emphasizes strategic planning and the functions of different departments in an organization. The course is divided into 4 semesters. The syllabus for MBA in Service Management contains subjects like Strategic Management, Performance Management, Business Skills Development, etc.
Admission for MBA in Service Management is open to students who have completed a Bachelor’s degree in any relevant discipline from a recognised university with a minimum aggregate of 50% marks. MBA in Service Management fees varies from INR 50,000 to 2.5 lakh.
Most organizations are working towards improving their operations and strategizing for further growth in the market. Hence, the scope of MBA in Service Management is bright for graduates. Service Managers, Purchase Managers, Technical Business Process Managers, etc. are some promising job roles offered to students.
Why Choose MBA Service Management Course?
MBA in Service Management duration is 2 years. The course trains students to plan, manage and organize various services associated with a company. Given below are some salient points why a student should pursue an MBA in Service Management in India:
- India's IT and business services market is projected to touch USD 19.93 billion by 2025.
- The services sector accounts for 54% of India's Gross Value Added (GVA). It also acts as a strong engine to strengthen India’s economy.
- The course offers lucrative salaries for freshers, which doubles within a few years of work experience.
- This is a rapidly-growing course globally that gives an abundance of opportunities for students to either research in the same specialization or seek employment in private and public sectors.
Who Should Study MBA in Service Management Course?
Students who are good at problem-solving skills and have basic knowledge of accounting, finance and marketing can opt for an MBA Service Management course in India. The course also teaches students customer service management and how to deliver essential services on a limited budget and timeframe.
Read More: Why MBA? Top Reasons to Pursue an MBA in 2023
MBA in Service Management Eligibility
Every college has minimum eligibility requirements for students to apply for the Master of Business Administration in Service Management course. Listed below are some eligibility criteria for MBA in Service Management:
- Students should hold a Bachelor’s degree in any relevant discipline with a minimum aggregate of 50% marks from a recognized university. SC/ST students should have at least 45% marks in their graduation.
- The minimum age to apply for an MBA Service Management course is 21 years.
- The candidates should pass entrance exams like CAT, MAT, XAT, etc conducted by the university.
MBA in Service Management Admission
The admission process for the MBA Service Management course in various colleges is through entrance exams and on a merit basis. Explained below is the process for MBA in Service Management admission into colleges:
- Candidates can register online for the course by visiting the website of colleges.
- Students should upload all necessary documents carefully without making errors.
- They can visit the respective college for offline registration and complete the registration forms by paying the application fees.
- Students can choose the nearest test centre on the web portal. Admit cards will be released on the college website.
- Exam results will be announced on the website. Students will be called for the counseling process based on the marks obtained in the entrance test.
- Candidates will get admitted to the college by producing original documents and after attending PI/GD.
Also, Check: MBA Admission Process
MBA Service Management Entrance Exams
The admissions for MBA in Service Management course are based on the marks obtained in entrance exams conducted at national, state and university levels. Some of the entrance examinations are listed below:
A Quick Glance of Entrance Exams
Students can get admission for MBA in Service Management in India after clearing various entrance exams. The exam pattern for some common entrance tests is explained below.
| Exam Name | Exam Duration | Exam Pattern Link |
| CAT | 2 hours | CAT Exam Pattern |
| MAT | 2.5 hours | MAT Exam Pattern |
| XAT | 3 hours | XAT Exam Pattern |
| ATMA | 3 hours | ATMA Exam Pattern |
Top MBA Service Management Colleges with Fees
The average fees for MBA in Service Management range from INR 50,000 to 2.5 lakh. The fees may vary as per college. Listed below are some MBA in Service Management colleges in India.
| Name of College | Average Tuition Fees |
| R.A. Poddar Institute of Management | INR 1.89 lakh |
| Maharshi Dayanand Saraswati University | - |
| Kurukshetra University | INR 70,716 |
| Bharathiar University | INR 73,886 |
| Indira College of Management Studies | INR 1,97,715 |
| IGNOU | INR 2,12,440 |
| Jaipuria University | - |
Distance MBA in Service Management
Distance Education in MBA Service Management gives students an opportunity to get in-depth knowledge of various services at an organization. Listed below are some details of the course.
- IGNOU offers MBA in Service Management through distance education.
- Graduates should have completed any bachelor's degree (minimum 3 years duration) with at least 55 percent from any recognized university to apply for this course.
- The Distance MBA Service Management course fee is INR 2,12,440.
MBA in Service Management Syllabus and Subjects
Various concepts related to business performance and management are covered in the MBA in Service Management course details. The subjects taught in the course differ from one college to another. Some common MBA in Service Management subjects are listed below:
- Consumer Behavior
- Corporate Environment
- Managerial Economics
- Accounting for Managers
- Business Skill Development
- Performance Management
- International Business Management
- Finance Management
- Strategic Management
- Human Resource Management
Semester-wise MBA in Service Management Syllabus
MBA Service Management Syllabus covers various topics on services and quality management. Given below is the MBA in Service Management syllabus for the first and second year:
First-Year MBA in Service Management Syllabus
Given below is a list of subjects taught in the first-year MBA in Service Management syllabus:
| Semester 1 | Semester 2 |
| Principles of Management and Organizational Behavior | Marketing Management |
| Accounting and Finance for Managers | Financial Management |
| Corporate Environment | Human Resource Management |
| Managerial Economics | Strategies for Self Management |
| Corporate Communication | Corporate Legal Environment |
| Quantitative Techniques for Management | Research Methods for Business |
Second-Year MBA Service Management Syllabus
A list of subjects taught in the second-year MBA in Service Management syllabus is mentioned below:
| Semester 3 | Semester 4 |
| Performance Management | Business Policy and Strategic Management |
| Consumer Behavior | Entrepreneurship and Small Business Management |
| Service Marketing | International Business Management |
| Hospitality Services Management | Quality Management |
| Labour Laws | Project Management |
| Summer Training Project | Dissertation |
MBA in Service Management Subjects in Detail
Various important subjects taught in the MBA Service Management course are described below:
| MBA Service Management Subjects | Topics Covered |
| Principles of Management and Organizational Behavior | The Nature of Organizing, Patterns of Management Analysis, The System and Process of Controlling, Organisational Behaviour: History - Evolution, Emotions and Emotional Intelligence as a Managerial Tool, etc |
| Services Marketing | Difference Between Product and Services Marketing, Service Product Planning; Service Pricing Strategy, Marketing The Financial Services, Role of Communication in Service Marketing, etc |
| Total Quality Service Management | Quality Mission, Policy and Objectives, Implementation and Measurement of TQM, Processes in Service Organization and Their Control, Facets of Quality Planning, Introduction to ISO 2000, ISO 14000 and ISO 18000, etc |
| Strategic Management | Corporate Strategic Planning, Generic Strategies - Grand Strategies, Environmental Analysis & Internal Analysis of Firm, Tools of Strategy Planning and evaluation, Various Approach to Implementation of Strategy, etc |
| Business Environment and Ethics | Business Environment - The Concept and Significance, Managing Ethics, Globalisation of the Economy, Fiscal Policy, Legal Environment of Business, etc |
| Financial Services Management | Financial Markets in India, Financial & Banking Institutions, Investment Trust Companies, NBFC, Recent Developments in Capital Markets in India, Other Financial Services, etc |
| Operations Management | Product Design and Process Selection, : Production Planning and Control, Materials Management, Types of Inventory, Computer Integrated Manufacturing Systems, – Quality Assurance – Six Sigma Concept, etc |
MBA in Service Management Course Comparison
Students compare MBA in Service Management courses with other courses related to services and management. Comparing courses will help candidates get clarity on their chosen course.
MBA in Service Management vs MBA in Human Resource Management
Given below are the key differences between MBA in Service Management and MBA in Human Resource Management:
| Parameter | MBA in Service Management | MBA in Human Resource Management |
| Type | Master’s degree | Master’s degree |
| Duration | 2 years | 2 years |
| Entrance Exam | CAT, MAT, etc | CAT, MAT, etc |
| Focus Area | The course aims to teach students about various services in an organization | The course focuses on managing and recruiting employees in an organization |
| Job Opportunities | Service Managers, Director of Process Managers, etc | HR Managers, Technical Recruiter, etc |
| Average Salary | INR 1.5-15 LPA | INR 2.8-18 LPA |
Read More: MBA in Human Resource Management
Courses After MBA Service Management
Students could be in a confusion about what to do after MBA in Service Management. They can do another course after their Master of Business Administration in Service Management. Recommended below are some additional courses:
- Ph.D. in Service Management
- Online Certifications/Courses
- Civil Services Examinations
Career Options After MBA in Service Management
The MBA in Service Management scope is good as several companies offer lucrative salary packages and top managerial positions for graduates. Given below is a list of well-known areas that offer MBA in Service Management jobs:
- Hospitality
- Tourism
- Financial Sectors
- Insurance Companies
- Banks
- Research and Consultancy Firms
- Media Companies
- Colleges/Universities
MBA in Service Management Salary in India
The average salary for MBA in Service Management salary graduates in India is INR 4.5-25 LPA. The salary may change according to the job profile, work experience and companies:
MBA Service Management Salary Based on Top Companies
Salaries offered by some reputed organizations for MBA Service Management course are listed below:
| Company | Lowest Salary (INR) | Average Salary (INR) | Highest Salary (INR) |
| Wipro | 4.1 LPA | 7.6 LPA | 14 LPA |
| Kotak Mahindra | 2.2 LPA | 6 LPA | 14.5 LPA |
| Bajaj Auto | 1 LPA | 11.7 LPA | 32 LPA |
| TATA Motors | 1.8 LPA | 4.7 LPA | 13.6 LPA |
| Accenture | 4.5 LPA | 10.8 LPA | 22 LPA |
| HDFC Bank | 1.1 LPA | 5.7 LPA | 9.5 LPA |
| Shell | 16 LPA | 29.2 LPA | 38.3 LPA |
| Bharti Airtel | 2 LPA | 4.7 LPA | 9.5 LPA |
| VIVO | 2.2 LPA | 4.5 LPA | 9 LPA |
| BYJU’s | 5 LPA | 6.9 LPA | 8.5 LPA |
[Source: Ambition Box]
MBA Service Management Salary Based on Job Designations
MBA Service Management course offers a variety of job roles for graduates. Listed below are some prominent job designations along with their salaries.
| Job Designation | Average Salary (INR) |
| Service Manager | 5 LPA |
| Purchase Manager | 7.9 LPA |
| Operations Manager | 6.9 LPA |
| Business Process Manager | 13.5 LPA |
Skills to Excel in MBA Service Management
Candidates should possess the skills listed below to complete the MBA in Service Management course with distinction.
- Customer Service Management
- Business Awareness
- Communication Skills
- Analytical and Presentation Skills
- Conflict Resolution
- Teamwork
- Logical Reasoning
- Leadership Skills
- Critical Thinking & Problem-Solving
Top MBA in Service Management Colleges
Top Management Entrance Exams
Exam Date: May 19, 2024
MBA in Service Management Fee Structure
FAQs
What is MBA Service Management?
It is a 2-year postgraduation course that deals with the study of various services and strategies in an organization
What is the scope of an MBA in Service Management?
The scope of MBA in Service Management is good as the course is taught in a research and career-oriented approach. Students can seek managerial roles in government and private companies.
Who is eligible for MBA in Service Management?
Students who have completed a Bachelor’s degree in any relevant discipline with a minimum aggregate of 50% marks can opt for MBA Service Management course.
What is the fees for MBA in Service Management?
The average fee for MBA in Service Management course varies from INR 50,000-2.5 lakh.
What do you study in MBA Service Management?
Managerial Economics, Services Marketing, Business Policy and Strategic Management, Total Quality Management, etc are some vital subjects taught to students.
What is the salary offered to MBA in Service Management graduates?
The average salary offered to graduates of MBA in Service Management in India ranges from INR 4.5 to 25 LPA.
What after MBA in Service Management course?
Students can choose to do a Ph.D. in Service Management after this course.
What job roles are offered to MBA Service Management graduates?
Service Managers, Purchase Managers, Business Process Managers, etc are some key positions offered in a company.