Oberoi Centre of Learning and Development [OCLD], New Delhi

 7, Sham Nath Marg New Delhi - 110054 New Delhi , India

 Oberoi Centre of Learning and Development [OCLD], New Delhi Details

About Oberoi Centre of Learning and Development [OCLD], New Delhi

Oberoi Hotels & Resorts is synonymous the world over with providing the right blend of service, luxury and quiet efficiency. Internationally acclaimed for all-round excellence and unparalleled levels of service, Oberoi hotels and resorts have received innumerable awards and accolades.

The Oberoi Udaivilas has been ranked the best resort while the The Oberoi Amarvilas and Udaivilas has been ranked amongst the top 5 resorts in the world by the readers of Travel + Leisure, USA in 2012 World's Best Service Awards.

Trident Hotels was ranked the 'Best First Class Hotel Brand' at the Galileo Express Travel World Awards for four consecutive years since 2004.

The Oberoi Group has been selected as one of India's BEST COMPANIES TO WORK FOR in 2011. The Oberoi Group has been ranked 33rd out of 471 companies and received a special recognition of the 2nd best in the hospitality industry. The Study was conducted by the Great Place to Work® Institute, India, in partnership with The Economic Times.

The many awards and accolades we continue to receive are attributed to the high service standards our teams have set for themselves.

We are an orgainisation of highly motivated teams who take pride in delivering exceptional service and making a difference "The Oberoi Way".

Our Vision

  • We see an organization which aims at leadership in the hospitality industry by understanding its guests; designing and delivering products and services which enable it to exceed their expectations. We will always demonstrate care for our customers through anticipation of their needs, attention to detail, distinctive excellence, warmth and concern.

  • We see a lean and responsive organization where decision making is encouraged at each level and which accepts change. It is committed and responsive to its guests and their stakeholders.

  • We see a multi skilled workforce; which consists of team players who have pride of ownership, translating organizational vision into reality.

Our Mission

We are committed to meeting and exceeding the expectations of our guests through unremitting dedication to perfection, in every aspect of service




The objective of Housekeeping in a Hotel is to provide a clean, hygienic and well maintained environment for guests. A great Housekeeper must have a keen eye for detail. Housekeeping teams today, have extensive guest contact and through these interactions look for opportunities to preempt guest needs and provide superior service.


The principle objective is to provide clean and hygienic linen and garments to guests and uniforms to employees. This is achieved by using state-of-art equipment with

Training and Development

We are committed to the growth and development of our employees. We provide focused and consistent training and development programmes for all our employees. These learning initiatives are aimed at enhancing work related knowledge, skill and attitude unique to The Oberoi Group. We take pride in being recognized for our best practices in training and development. Some of the courses that we offer are mentioned below:

  • Welcome experience of new recruits

  • Brand Oberoi Service Standards

  • Skills develo

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