‘Hey Siri, help me locate the nearest movie theater for my favorite Marvel movie.’ ‘Alexa, is it going to rain today? Should I carry my umbrella?’
Siri and Alexa are close to many and are household names. Where, Apple’s Siri is a smartphone assistant, Amazon’s Alexa is a home assistant. Similarly, in corporate world, TCS’s friendly HR bot ‘Cara’, Kotak Mahindra Bank’s Learning and Performance App ‘KLAPP’ are instances of IT involvement in the world of Human Resources in Corporate. Information Technology has not only entered every facet of our lives but has also taken the corporate world by storm. These technological interventions are helping corporate to ease their HR function. Though IT has affluence the decision making for HR, it is incapable of understanding nerve of an employee to make him perform better and help him grow. Also, it fails to manage employees as human beings. Employees are not machines who come with their skill sets and experience to the workplace. They behave differently and needs to be managed with skill and expertise.
Plato says,’ Human behavior flows from three main sources: desire, emotions and knowledge.’ Desires lay the foundation which is largely backed with an individual’s social background. Experiences in life, situations faced are largely responsible for molding the behavior. Emotions are an outburst of attitudes, my liking or disliking for a person, place or situation. Emotions impact by desire. Lastly, and most importantly knowledge helps in directing and influencing my desires and emotions. To manage people one has to skill themselves in treating their employees’ desires, emotions, and knowledge. Managing these unique people's behavior is an art that can be learnt through professional business management education. Through management education in Human Resources and Organizational Behavior, one learns not only to understand employee behavior but also predict and mold it according to organizational needs. Machines fail here to identify these exceptional behavioral needs.
Managing diverse behaviors, creating a healthy and competitive yet pleasant environment is always a chore for HR people. Happy employees lead to flourished organization. Employees have the desire to perform to the best of their capabilities, look forward for recognitions and a healthy environment to stay and grow. Informal gathering is motivating for many. This personal connect helps an organization strengthen its culture.
The most important fundamental of managing business is to manage its people. Understanding their work needs, desires, growth patterns, are equally important. They run the organization, and it’s a skill to manage them. This skill is essential if one desires to be a manager. To manage business it is important to manage people. A certified post-graduate management program helps in upskilling. Every manager in today’s corporate is an HR professional, as he deals with the most valuable asset of the company, its people!
Prof. Prajakta S. Dhuru (MMS, MCom) is a faculty at IES Management College, Bandra. She has a rich industry-academia experience of 17 years. She was associated with many Indian and Foreign Universities as a full-time faculty and has domain expertise in Organizational Behavior and Human Resources. She has presented and published many research papers in various International and National Conferences. She is a soft skill trainer and has trained senior officials of Public Sector Banks, Company Secretaries and students of ICAI.