Dr Kulneet Suri, Senior Director at IMS Noida, writes, “With every skill automated you must possess the one skill that the robots cannot replicate”. We can all agree that in this fast-paced world of technology, it will not be long before automation precedes human labour. Even in such a scenario, the only way human labour will be of value is because of the fact that the essence of being human cannot be replicated. The way humans handle situations under high pressure, the way we communicate with people, and the way creative ideas are formed to make humans invaluable. With the innumerable things computers are capable of doing, they will not be able to lead a team. Corporations now are looking for recruits high levels of emotional intelligence with good social skills than those with higher IQ levels.
Emotional Intelligence (EI):
Emotional intelligence is what determines the awareness of one’s feelings and their effect on the work environment. With higher Emotional Intelligence, one can recognize their moods, have impulse control, and maintain a sense of motivation which will help them excel. Those with higher EQ understand and try to empathize with others and manage their reactions and professional relationships better. The complete effect is that high EQ makes the employee what the companies need as the work gets done with minimal external motivation.
The first thing a person can work on is social skills. In the communication courses after Class 12th, communicating with people and understanding relationships will be dealt with on priority. If this knowledge is used to figure out one’s strengths and weaknesses, the emotional intelligence of the person is developed.
The importance of EQ for professionals:
- Self-motivation: The firm does not have to take extra measures to get the job done by the employee. Studies show that incentives and bonuses are not effective ways to increase productivity, although they can motivate employees up to a certain point. As seen in Emotionally Intelligent people, they work for personal development and hence function better. For example, those who are fresh graduates of a course after 12th which they had taken according to their preference, efficiently deal with the challenges and are less likely to give up.
- Asset to the Company: The whole company is benefited as self-driven people have the tendency to help others grow. In a leadership role, people with higher EQ can understand the members of the team and help them get along with each other. They work with minimum micromanagement and they will be goal-oriented and generally more focused. As a member of the team, they help boost the morale of the whole team and this quality is hard to go unnoticed. The company will be more likely to give roles of responsibility to such a person and the professional development rate will be high.
- Higher EQ equates to less stress: Those who are aware of their feelings and personal goals have less stress compared to those who don’t. They understand situations better and know how to handle the crisis. This, in turn, increases productivity and makes the employee stand out. This keeps the employee in the best professional shape as they can use their EQ to enhance their career on the whole or they can use their skills to know when to leave a job and start over.
- Management of Emotions: As most wrong decisions are taken during emotional outbursts, companies look for employees who can manage their emotions well. An employee can hire a wrong person while in a happy state. They can also fire a good employee in anger. EQ gives control over one’s feelings and helps the person take better professional decisions. This inevitably makes the individual an asset to the company.
- Flexibility: Jobs that students get after completing the best mass media courses after Class 12th, may have odd work hours and pressure in the work environment. While it can be stressful for others, people with high EQ will take the opportunities on offer. Their flexibility helps them be aware of the purpose, accept any situation and evaluate new ideas. Companies need professionals who have great response to change. This is what makes emotionally intelligent people better potential employees.